{"id":4321,"date":"2023-07-02T20:51:13","date_gmt":"2023-07-02T20:51:13","guid":{"rendered":"https:\/\/ecaldima.com\/?p=4321"},"modified":"2023-07-02T20:58:09","modified_gmt":"2023-07-02T20:58:09","slug":"gestion-des-rma-chez-un-importateur-de-smartphone-mobilite-et-iot","status":"publish","type":"post","link":"https:\/\/ecaldima.com\/fr\/gestion-des-rma-chez-un-importateur-de-smartphone-mobilite-et-iot\/","title":{"rendered":"Gestion des RMA chez un importateur de smartphone, mobilit\u00e9 et IOT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4321\" class=\"elementor elementor-4321\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b466e59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b466e59\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7deee7af\" data-id=\"7deee7af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-544d494f elementor-widget elementor-widget-heading\" data-id=\"544d494f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\" style=\"font-weight: 700;font-style: italic\">Suivi et r\u00e9solution des retours de marchandises d\u00e9fectueuses ou non conformes<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ff37dbd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ff37dbd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-153524ba\" data-id=\"153524ba\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fca6193 elementor-widget elementor-widget-heading\" data-id=\"5fca6193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les enjeux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b6ec833 elementor-widget elementor-widget-text-editor\" data-id=\"6b6ec833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des RMA comprend les processus li\u00e9s \u00e0 l&rsquo;autorisation, au suivi et \u00e0 la r\u00e9solution des retours de marchandises d\u00e9fectueuses ou non conformes.<\/p><p><br \/>Cela implique la mise en place d&rsquo;un syst\u00e8me efficace pour traiter les demandes de retour, \u00e9valuer les produits retourn\u00e9s, prendre les mesures appropri\u00e9es telles que la r\u00e9paration, le remplacement ou le remboursement, et assurer la satisfaction des clients tout en respectant les exigences l\u00e9gales et r\u00e9glementaires en vigueur.<\/p><p><br \/>Les d\u00e9lais de traitement ont un impact direct sur les flux de tr\u00e9sorerie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-98fdf26\" data-id=\"98fdf26\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a88db8 elementor-widget elementor-widget-heading\" data-id=\"7a88db8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b0d1 elementor-widget elementor-widget-text-editor\" data-id=\"80b0d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le portail Ecaldima de demande de RMA simple et rapide dans lequel le distributeur fournit les renseignements (IMEI, Num\u00e9ro de s\u00e9rie, EAN).<\/p><p>Le syst\u00e8me contr\u00f4le imm\u00e9diatement la recevabilit\u00e9 et enregistre la demande sous un num\u00e9ro unique qui permettra le suivi de l\u2019autorisation jusqu\u2019\u00e0 la r\u00e9solution.<\/p><p>Cela comprend l\u2019\u00e9mission du bon de transport, l\u2019assignation de t\u00e2ches \u00e0 l\u2019atelier et la g\u00e9n\u00e9ration d\u2019avoir dans le syst\u00e8me comptable.<\/p><p>Tout ceci automatiquement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39bd809 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"39bd809\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69edd74\" data-id=\"69edd74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00b855e elementor-widget elementor-widget-heading\" data-id=\"00b855e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p>L\u2019automatisation du processus acc\u00e9l\u00e8re et garantit la r\u00e9solution<span style=\"color: var( --e-global-color-primary );font-family: var( --e-global-typography-primary-font-family ), Roboto;font-size: 2rem;font-weight: var( --e-global-typography-primary-font-weight )\"><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60f0ec31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60f0ec31\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6efb9a84\" data-id=\"6efb9a84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cf3625f elementor-widget elementor-widget-heading\" data-id=\"6cf3625f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le b\u00e9n\u00e9fice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24592a8e elementor-widget elementor-widget-text-editor\" data-id=\"24592a8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les grandes enseignes fran\u00e7aises de distribution disposent d\u2019un acc\u00e8s imm\u00e9diat \u00e0 la demande de RMA.<\/p><p>Elles r\u00e9pondent imm\u00e9diatement au besoin de leur client.<\/p><p>Grossiste et distributeur b\u00e9n\u00e9ficient de l\u2019optimisation des flux financiers qui r\u00e9sultent de l\u2019usage d&rsquo;Ecaldima<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b821f3c elementor-widget elementor-widget-heading\" data-id=\"b821f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Solutions mises en oeuvre<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65a2bd87 elementor-widget elementor-widget-text-editor\" data-id=\"65a2bd87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/ecaldima.com\/fr\/ecaldima-cmdb-management\">Ecaldima Contract Management<\/a><\/li><li><a href=\"https:\/\/ecaldima.com\/fr\/home\/solutions\/ecaldima-request-management\">Ecaldima Request management<\/a><\/li><li><a title=\"Ecaldima CMDB Management\" href=\"https:\/\/ecaldima.com\/fr\/ecaldima-cmdb-management\/\">Ecaldima CMDB Management<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Suivi et r\u00e9solution des retours de marchandises d\u00e9fectueuses ou non conformes Les enjeux La gestion des RMA comprend les processus li\u00e9s \u00e0 l&rsquo;autorisation, au suivi et \u00e0 la r\u00e9solution des retours de marchandises d\u00e9fectueuses ou non conformes. Cela implique la mise en place d&rsquo;un syst\u00e8me efficace pour traiter les demandes de retour, \u00e9valuer les produits [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4323,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52,55,50],"tags":[],"class_list":["post-4321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-de-processus","category-operations","category-processus"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/posts\/4321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/comments?post=4321"}],"version-history":[{"count":4,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/posts\/4321\/revisions"}],"predecessor-version":[{"id":4328,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/posts\/4321\/revisions\/4328"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/media\/4323"}],"wp:attachment":[{"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/media?parent=4321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/categories?post=4321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecaldima.com\/fr\/wp-json\/wp\/v2\/tags?post=4321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}