From service management to assets, in one continuous flow.
Ecaldima supports incident, service, contract and asset management. The software catalogue connects to Ivanti, Active Directory and Microsoft 365.
Service management and process automation
Manage your services. Orchestrate your processes. Stay in control.
Ecaldima brings requests, processes, assets, knowledge and artificial intelligence together in a platform that adapts to your organisation — in the cloud or on your own infrastructure.
ConfigurableExtensibleCloud or your infrastructureAI under your control
Clara Martin’s onboardingPlanned start: 5 October · Madrid site
In progressRequestReceived
ApprovalCompleted
Coordination3 teams
PreparationIT · HR · Site
Onboarding ready5 October
Operational processes already entrusted to Ecaldima
SEPRO ROBOTIQUEBENETEAUNIEDAX
Employee journeys connected to the information system.
Ecaldima supports service management as well as employee onboarding and internal transfer processes, with connections to Active Directory and Microsoft 365.
Service management extended across the organisation.
Ecaldima supports incident management and Enterprise Service Management, with integration to Ghost Solution Suite.
Every request becomes a clear, traceable process that can be improved.
A request may involve several teams, approvals, assets, deadlines and internal systems. Ecaldima maintains continuity from start to resolution.
1
Request
A clear catalogue and an adaptive form.
2
Orchestrate
Tasks, decisions, deadlines and responsibilities.
3
Connect
Assets, directories and organisational systems.
4
Resolve
Visible progress for everyone involved.
5
Improve
Metrics, satisfaction and knowledge.
The service and the process that delivers it, finally brought together.
Service management
Centralise requests and incidents, automate assignments and track your commitments.
Process automation
Coordinate people, decisions and systems, including parallel workstreams.
Assets and configurations
Connect each request to the equipment, applications and other items it requires.
Knowledge and AI
Ground answers in your own content while retaining control over the AI provider.
Configure what reflects your organisation. We build what sets it apart.
Ecaldima first addresses your needs with its available capabilities. You then configure the platform around your rules. When your requirements go further, ZAPP can build an integrated business extension on the same WebBase foundation.
Use
Deploy the capabilities available immediately.
Configure
Adapt forms, rules, permissions and dashboards.
Extend
Add a capability or integration designed for your context.
Process
Built
Built
A good process does not begin in a configuration screen.
ZAPP created Process Built to understand, build and improve processes with the people who operate them. Ecaldima then implements them through configuration or integrated extensions.
UnderstandBuildConfigureExtendImprove
Let’s start with one of your real processes.
A demonstration shaped around your context, not a generic feature list.