Adaptation goes beyond configuration
Configure what reflects your organisation. We build what sets it apart.
Ecaldima combines ready-to-use capabilities, in-depth configuration and the ability to evolve the platform when your organisation has a requirement of its own.
Use
Start with the built-in capabilities for managing services, processes, assets and knowledge.
- Service catalogue and portal
- Requests, incidents and commitments
- Processes, approvals and automation
- Assets, knowledge and AI assistance
Configure
Adapt the platform to the way your teams actually work, without creating a separate application.
- Conditional forms and fields
- Rules, roles and responsibilities
- Journeys, deadlines and decision tables
- Dashboards, languages and identity
Extend
When configuration is no longer enough, ZAPP can add a capability designed for your context and integrated into the WebBase foundation.
- A new capability or business object
- A dedicated interface for a precise use case
- Connection to an internal or legacy system
- Integrated with shared access, auditing and upgrades
The difference an integrated vendor makes
The product, its foundation and the team that evolves it.
ZAPP develops Ecaldima as well as WebBase, its technology foundation. The same team can therefore understand the requirement, determine whether it calls for configuration or a dedicated enhancement, and integrate it sustainably into the platform.
Every extension is designed to preserve maintainability, compatibility and governance. The goal is not to claim that anything is possible without constraints, but to prevent decisive requirements from being pushed outside the system.
From method to continuous improvement.
ZAPP created Process Built to design the right process before implementing it in Ecaldima.
- UnderstandThe expected outcome and context
- BuildThe process with the people involved
- ConfigureCapabilities available in Ecaldima
- ExtendThe platform when the requirement demands it
- ImproveFrom adoption and outcomes
Does your process exceed the limits of your current tool?
Let’s start with the real requirement and determine the right response together.