The ZAPP approach
A good process does not begin in a configuration screen.
Before configuring Ecaldima, we clarify the expected outcome, responsibilities, decisions and exceptions with the people who operate the process.
Discuss your processProcess
Built
Built
Build the process before deciding how to support it with technology.
Process Built is the method created by ZAPP to understand, build and improve processes with the people involved. It avoids confusing software constraints with the organisation’s real needs.
The process is then implemented in Ecaldima at the appropriate level: available capabilities, configuration or an integrated business extension.
- 1
Understand
Identify the expected outcome, participants, useful information, constraints and current pain points.
- 2
Build
Define the journey, decisions, responsibilities and exceptions with the people who will do the work.
- 3
Configure
Implement the process with Ecaldima’s configurable capabilities and rules.
- 4
Extend
Add an integrated capability on WebBase when the requirement exceeds available configuration.
- 5
Improve
Observe adoption and outcomes, then evolve the process, configuration or platform.
One vendor in control of the method, product and foundation.
This continuity allows the ZAPP team to support the requirement from initial scoping through to changes after go-live.
Go-live is not the end of the process.
Scoping and design
The ZAPP team helps make the outcome, responsibilities and rules explicit.
Configuration and integration
Ecaldima is configured and connected to the systems the journey requires.
Adoption
Users and teams understand the new way of working and have the guidance they need.
Continuous improvement
Feedback and metrics improve the process without starting again in a separate system.
Let’s begin by understanding what needs to work.
Bring a defined process or simply a situation that deserves better organisation.