Ecaldima

Features

Everything you need to move a service forward without losing sight of the process.

Ecaldima brings requests, teams, assets, knowledge and systems into one continuous flow. Use the available capabilities, configure them around your rules and extend them with ZAPP.

Evaluate Ecaldima in your context
InputsPortal, email, forms and APIs
OrchestrationRules, tasks, approvals and deadlines
ContextAssets, contracts, knowledge and identities
OutcomesTracked services, traceable decisions and improvement

Eight areas, one platform.

A structured view to assess Ecaldima’s coverage quickly, then understand how its capabilities work together.

01

Service management

Give every request a clear entry point, an owner, commitments and shared tracking.

  • Requests, incidents, problems and changes
  • Categorisation, priority, assignment and work queues
  • Commitments, calendars, reminders and escalations
  • Comments, attachments, history and satisfaction
  • Service management extended to internal teams
02

Process automation

Turn a request into a visible operational process, including across teams and systems.

  • Dynamic forms and conditional fields
  • Tasks, approvals, delegation and parallel branches
  • Rules, decision tables, deadlines and events
  • Linked requests and coordination across services
  • Actions and controlled waits in connected systems
03

Assets and contracts

Connect services and processes to the relevant equipment, applications, licences and commitments.

  • Configurable asset types, attributes and relationships
  • History, owners, users and locations
  • Contracts, renewal dates, suppliers and related documents
  • Assets linked to requests, incidents and processes
  • Import, synchronisation and updates from your sources
04

Portal and knowledge

Help everyone find the right service, provide the right information and track their request easily.

  • Service catalogue organised by audience
  • Responsive portal and configurable visual identity
  • Request tracking and conversations with teams
  • Multilingual, version-controlled knowledge base
  • Articles suggested according to request context
05

Integrations and identities

Fit Ecaldima into your information system without rebuilding what already exists.

  • Active Directory et Microsoft 365
  • Users, groups, roles, permissions and delegation
  • APIs and secure calls to internal systems
  • Scheduled imports, exports and synchronisations
  • Connectors and integrations scoped to your environment
06

Artificial intelligence

Use AI where it provides practical help, with a defined scope and provider.

  • Semantic search across your knowledge
  • Conversational assistance, summaries and rewriting
  • Suggestions grounded in selected content
  • Human validation before important decisions
  • Compatible provider or locally run model
07

Administration and deployment

Keep control of access, traceability, operations and hosting location.

  • Managed cloud or deployment in your infrastructure
  • Roles, rights and separation of responsibilities
  • Logs, history and action traceability
  • Settings, languages, notifications and templates
  • Dashboards and metrics tailored to responsibilities
08

Adaptation and evolution

Go beyond configuration when your organisation has a requirement of its own.

  • Configurable forms, rules, screens and dashboards
  • Integrated business capabilities developed by ZAPP
  • One environment, shared identities and continuous data
  • WebBase foundation controlled by the team that develops Ecaldima
  • Continuous evolution guided by Process Built

Coverage to confirm in your context

A feature only has value in the process it supports.

Available capabilities depend on the selected version, deployment and components. The demonstration confirms your exact scope, required integrations and what can be configured or delivered as an integrated evolution.

Prepare a focused demonstration