Receive
An organised catalogue shows each person the services relevant to them.
Service management
Give every request a clear entry point, owner and follow-up.
Ecaldima brings requests and incidents into one shared environment. Users know where to ask, teams know what to handle and commitments remain visible.
See the journey in a demonstrationFrom portal to resolution, without a break.
Qualify
Forms adapt to responses and collect the information that matters.
Assign
Priorities, teams, owners and deadlines are determined by your rules.
Resolve
Agents and requesters share progress, conversations and outcomes.
The capabilities needed for everyday work.
Portal and catalogueCategories, services, related articles and audience-based access.
Requests and incidentsPriorities, assignments, comments, attachments and history.
Service commitmentsVisible calendars, deadlines, reminders and escalations.
AutomationEvent-based, manual or scheduled rules and conditional notifications.
Agent experienceWork queues, tailored views, bulk actions and shared context.
ManagementDashboards, satisfaction and improvement metrics.
Show us how your requests are handled today.
We will shape the demonstration around your operational reality.