Slide ecaldima The solution to manage and attend efficiently, quickly and easily, all the requests and incidents of your business. THE FAST AND EASY OPTIMIZATION OF YOUR WORKFLOWS Contact us

A key tool that will help you digitize your business processes.

“Efficient process management is vital for any company. Addressing incidents is even more so.”

Easy request management

How many times have you lost opportunities because your sales team did not have the adequate resources?

Easy request management

How many requests have been waiting to be attended or were they even never processed?

Easy request management

On how many occasions, due to lack of clarity of the roles of each area, were internal conflicts generated when a request was not carried out?

Easy request management

How can you justify the approval of an expense when the request is lost in a sea of emails? Do you know that you can lose certifications due to this type of inconvenience?

Easy request management

Can you easily identify where the bottlenecks in your processes originate and the reasons why they occur?

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Easy request management

How much time is wasted searching for the right person for an approval or a simple task? What is the impact on the business if it is not attended on time?

Solutions

Ecaldima Request Management
Ecaldima Request Management

Ecaldima Request Management

The solution to quickly, easily and efficiently implement and manage all the processes and needs of your business.

EcaldimaTicket Management
Ecaldima Ticket Management

Ecaldima Ticket Management

The incident manager that categorizes, analyzes and improves business processes and allows you to make decisions quickly and efficiently.

Ecaldima Change Management
Ecaldima CMDB Management

Ecaldima CMDB Management

The solution focused on the effective management of IT assets and configuration items that improves the productivity of the company.

What does process management contribute?

At Ecaldima we know the importance of having a request management that adapts in an agile and efficient way to the needs of each company. This will not only allow you to digitize your business operations but also take the big step towards digital transformation. Because managing a request is more than a process, it is a continuous improvement. Our solutions offer our customers:

  • Availability

    Through a portal, employees access the Service Catalog that each department provides. Ecaldima offers a single point of contact and no time or energy is wasted looking for someone to send the request to.

  • Compliance Guarantee

    At Ecaldima we know that it is essential to ensure that every request always has a result. For this, Ecaldima is responsible for implementing and managing all the steps of the process and facilitates the interaction of all those responsible and the systems involved until the final resolution.

  • Conflict Reduction

    Reduce conflicts between departments is to avoid productivity losses. Ecaldima allows it, by having a clear function distribution protocol.

  • Traceability

    Ecaldima provides rigorous traceability by recording all the actions, actors, dates and times of the event. Auditing a business process is made easier by simply reading the request history.

  • Productivity

    When a process is automated, time is saved and profits are improved. Ecaldima automates procedures that were previously manual, and provides employees with tools to manage the process.

OUR CUSTOMERS

More than 120 thousand users around the world

Benetau
Minsalud
AW Europe
ALD Automotive
British Telecom
KONIAMBO
Chimirec
Ramguz
CFL
Sepro

We chose it for its ergonomics and ease of use. The workflow systems and email notifications are very comprehensive. Ecaldima is today essential for the proper functioning of our information system and is the privileged management tool of the IT department.

Chafik Berinsi-NIEDAX FRANCE

The automation of actions in the Active Directory with ECALDIMA has allowed us to significantly reduce the workload dedicated to this activity, in addition to guaranteeing the integrity of the data in our reference system. Thanks to ECALDIMA, the process of creating access to the IT system is tracked, automated.

Vincent Gérard- G. BENETEAU

Ecaldima represents a gain in productivity and a guarantee of reliability of the data hosted in the directories, while allowing a much faster service delivery. (A user account and all its context are available in less than 30 minutes.) With the latest update of the platform, greater autonomy has been gained for the creation of new services and interaction with third-party systems.

Gilles Collanges- BOIRON

We chose it for its ergonomics and ease of use. The workflow systems and email notifications are very comprehensive. Ecaldima is today essential for the proper functioning of our information system and is the privileged management tool of the IT department.

Chafik Berinsi-NIEDAX FRANCE

The automation of actions in the Active Directory with ECALDIMA has allowed us to significantly reduce the workload dedicated to this activity, in addition to guaranteeing the integrity of the data in our reference system. Thanks to ECALDIMA, the process of creating access to the IT system is tracked, automated.

Vincent Gérard- GROUPE BENETEAU

Ecaldima represents a gain in productivity and a guarantee of reliability of the data hosted in the directories, while allowing a much faster service delivery. (A user account and all its context are available in less than 30 minutes.) With the latest update of the platform, greater autonomy has been gained for the creation of new services and interaction with third-party systems.

Gilles Collanges- BOIRON