Service management
Centralise requests and incidents, organise assignments, track deadlines and give everyone clear visibility.
- Portal and service catalogue
- Requests, incidents and commitments
- Approvals, communication and satisfaction
One platform, continuous delivery
The service and the process that delivers it, brought together.
Ecaldima connects the requester portal to team activities, assets, knowledge and organisational systems. Every step remains visible, governed and open to improvement.
See Ecaldima in actionRequestA clearly expressed need
ServicesReceive, qualify, prioritise
ProcessesDecide, coordinate, automate
ContextAssets, knowledge and systems
OutcomeAn end-to-end tracked resolution
Four capabilities working together.
Process automation
Coordinate people, decisions and systems, including when several teams work in parallel.
- Adaptive forms
- Tasks, approvals and delegation
- Rules, deadlines, sub-requests and integrations
Assets and configurations
Connect work to the equipment, applications, licences and other items needed for resolution.
- Configurable types, fields and relationships
- Dependencies and history
- Links to requests and users
Knowledge and AI
Ground answers in your own content and choose how artificial intelligence is used.
- Multilingual, version-controlled knowledge
- Semantic search and conversational assistance
- Cloud provider or locally hosted model
Your environment remains your decision.
Choose where Ecaldima runs, how it connects to your organisation and which AI provider meets your requirements.
CloudA managed service that lets your teams focus on adoption and outcomes.
Your infrastructureThe application and data remain in your environment.
AI under your controlSelect a compatible provider or a local model.
Show us a real service or process.
We will show you how Ecaldima can support it from end to end.