Use cases

One product for the services and processes that run across your organisation.

Ecaldima starts with a real situation: a request to handle, teams to coordinate, systems to update and an outcome to make visible.

Present your use case

Starting pointA real need

CoordinationPeople, decisions and deadlines

ConnectionsAssets, identities and applications

OutcomeA service tracked from end to end

Four situations that show where Ecaldima fits.

Each process combines the same foundations with rules, participants and integrations adapted to your organisation.

IT services

Restore service, address the cause and retain the context.

Teams receive and prioritise requests, coordinate resolution and connect every action to the relevant assets, knowledge and commitments.

Triggers: Request, incident, alert or change
Teams: Support, operations, experts and owners
Connected context: Assets, contracts, knowledge and history
Visible outcome: Service restored, deadlines tracked and decisions recorded

Internal services

Provide clear access to services across the organisation.

HR, procurement, facilities, legal and finance share one entry point while retaining their rules, responsibilities and confidentiality.

Triggers: A need from an employee, manager or site
Teams: HR, procurement, finance, legal and facilities
Connected context: Cases, contracts, suppliers and reference data
Visible outcome: A routed, tracked and measurable request

Onboarding and mobility

Prepare every change before it becomes urgent.

An onboarding, internal move or departure triggers each team’s tasks, the required approvals and actions in the information system.

Triggers: Onboarding, internal move or departure
Teams: HR, manager, IT, security and site services
Connected context: Active Directory, Microsoft 365, equipment and access
Visible outcome: A person ready at the right time, with no missed tasks

Processes unique to your organisation

Do not force your organisation into the software’s constraints.

Ecaldima is configured around your rules. When the requirement goes beyond available capabilities, ZAPP can develop an integrated business evolution on the same WebBase foundation.

Starting point: A process your tools do not support well
Method: Process Built with the people involved
Implementation: Available capabilities, configuration or integrated evolution
Visible outcome: An adapted, controlled and improvable process

Situations already implemented

Different contexts, the same continuity.

Sepro Robotique

Incident, service, contract and asset management, with a software catalogue connected to Ivanti, Active Directory and Microsoft 365.

Beneteau

Service management, employee onboarding and internal transfers, with connections to Active Directory and Microsoft 365.

Niedax

Incident management and Enterprise Service Management, with integration into Ghost Solution Suite.

Which process deserves to be better organised in your organisation?

Let’s start with the real situation, the people involved and the expected outcome.

Present your use case