The platform’s scope, deployment, integrations and security, on one page. Freely available.
Download the datasheetResources
Ecaldima sheets and brochures
One sheet per module, one brochure per solution and per use case, in PDF. Give your e-mail address once: we send you a link, then the other documents download directly.
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The datasheet
Solutions
Service management
Give every request a clear entry point, owner and follow-up.
Download (PDF)Process automation
Orchestrate people, decisions and systems.
Download (PDF)Adaptation
Configure what reflects your organisation. We build what sets it apart.
Download (PDF)Deployment and AI
Your environment remains your decision.
Download (PDF)Use cases
Service desk for IT departments
An organised support function, commitments kept.
Download (PDF)Joiners, movers and leavers
A person ready at the right moment, no task forgotten.
Download (PDF)Contracts and licences
No unwelcome renewals, an estate where you know what is covered.
Download (PDF)Changes, releases and projects
Change the information system without nasty surprises.
Download (PDF)Assets, stock and purchasing
Know what you own, where, and replenish in time.
Download (PDF)Modules
Service Desk
Centralise requests and keep your service commitments.
Download (PDF)Service catalogue
A clear front door for every service request.
Download (PDF)Change management
Change without surprises: assess, approve, schedule.
Download (PDF)Problem management
Treat the cause, not only the symptom.
Download (PDF)Major incidents
Coordinate the crisis, regain control.
Download (PDF)Event management: monitoring alerts
Alerts that become useful incidents, not noise.
Download (PDF)Release management
Release one instance at a time, with nothing out of sight.
Download (PDF)CMDB
Know what you run and what depends on it.
Download (PDF)Contracts
Anticipate every deadline, control every commitment.
Download (PDF)Assets
Every asset tracked, from order to retirement.
Download (PDF)Network inventory
Discover what is connected and record it in the repository.
Download (PDF)Stock
Know what you have, where, and how much.
Download (PDF)Purchasing
Order what you need, follow it through to receipt.
Download (PDF)Project management
Run your projects, from charter to closure.
Download (PDF)CRM: customer relationship management
Follow every customer, from first contact to renewal.
Download (PDF)Billing and support contracts
From time spent to invoice paid, with nothing keyed in twice.
Download (PDF)Data protection (GDPR)
Records, data subject requests and breaches in one place, with evidence for every step.
Download (PDF)Regulated requests and complaints
Requests governed by law, handled on time and with evidence.
Download (PDF)