IT support and customer service: one queue, or one shared foundation?
Internal IT support and customer service are converging. Before merging everything, here is what is worth sharing and what should stay separate.
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The Ecaldima blog
Regulation, practices and tools for service management, as seen by the ZAPP team.
NIS2 without a national law: what you can prepare now
Four EU member states, France and Spain among them, have yet to transpose NIS2. The requirements are known: here is what is worth organising now.
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