Modules
The Ecaldima modules
Each module covers a specific area and works with the others on the same foundation, the same identities and the same history.
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Service Desk
The Service Desk gathers requests received through multiple channels, qualifies them according to your rules and assigns them to the right teams. Each ticket carries its deadline, its owner and its history.
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Service catalogue
The catalogue presents the services your organisation offers, each with a form suited to it. Every order leaves with its own number and follows the service’s process.
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Change management
Change management governs every change to your information system: who requests it, which items it affects, who approves it and when it takes place. Each change keeps its decision and its review.
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Problem management
Problem management goes back to the origin of recurring incidents, documents the cause and the workaround, and makes them available to the support teams.
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Major incidents
Major incident management organises the response to an incident whose impact calls for crisis coordination: one person in charge, a shared crisis room and stakeholders kept informed.
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Event management: monitoring alerts
Event management receives the alerts from your monitoring tools, groups them, links them to CMDB items and opens the incidents that deserve it. It does not replace your monitoring tool: it connects what that tool sees to the work of the Service Desk.
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Release management
Release management groups approved changes into a release, tracks its deployment on each instance and keeps watch over the days that follow.
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CMDB
The CMDB describes the items in your information system and how they relate, in a repository you structure around your organisation.
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Contracts
The contract register brings together suppliers, deadlines, costs and commitments, and alerts the owner of each contract when its renewal notice period is reached.
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Assets
Asset tracking records the organisation’s equipment throughout its life and lets people share the items that pass between several users, with no double booking.
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Network inventory
Network inventory drives the discovery of equipment carried out by an agent installed on your site, validates what is found and feeds the CMDB, within limits you control.
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Stock
Stock tracking keeps an inventory of the consumables and spare parts in your stock rooms, records every movement and raises an alert when a threshold is crossed.
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Purchasing
Purchasing follows orders for supplies from request to receipt, line by line, and credits the stock at each receipt.
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Project management
Project management organises the organisation’s projects into phases, tasks and milestones, with their deadlines, approvals and links to the rest of the platform.
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CRM: customer relationship management
The CRM brings accounts, contacts, leads, opportunities, quotes and orders together in the same database as support, assets, contracts and projects. The customer record shows the relationship as it really is, not just the sales pipeline.
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Billing and support contracts
This module connects your activities to your invoicing software. CRM orders, support contracts, time spent on projects and tickets: every quote, invoice or credit note to be issued arrives in a single queue, then goes to your invoicing software, through the Holded connector or by hand. The official PDF comes back into Ecaldima and is sent to the customer; payments, overdue invoices and reminders are tracked in the same place.
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Data protection (GDPR)
The Data protection module brings together, in the application that processes the data, the tools to meet your GDPR obligations: record of processing, data subject requests, retention, processors, impact assessments and breaches. It equips the data protection officer; decisions, opinions and approvals remain theirs.
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Regulated requests and complaints
This module handles the requests, complaints and claims that the law requires you to process within a set time: an official number and acknowledgement on receipt, a legal deadline calculated on your organisation’s calendar, and evidence that deadlines were met. It builds on the Service Desk: each request is also a ticket.
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