Platform
What is delivered, what is set up, what can be extended.
Each Ecaldima capability is classed by how you use it: as delivered, set up by your administrator, or extended by a ZAPP business extension.
Request a demonstration- IncludedAvailable from the start, ready to use as it is.
- ConfigurableSet up by your administrator, with no development.
- ExtensibleExtended by a business extension that ZAPP builds on the platform, on request.
| Capability | Included | Configurable | Extensible |
|---|---|---|---|
| Service Desk | |||
| Receiving requests (portal, IMAP or Graph e-mail, API) | Included | ||
| Categories, statuses, types, impact × urgency matrix, custom fields | Configurable | ||
| Automation rules, canned replies, approvals | Configurable | ||
| SLA policies and working calendars | Configurable | ||
| Satisfaction survey and indicators | Included | ||
| Service catalogue | |||
| Services, items and request forms | Configurable | ||
| Handling process for each service | Configurable | ||
| CMDB | |||
| Item types, fields and relationships | Configurable | ||
| Dependency graph, version history, export and import | Included | ||
| Change management | |||
| Change types, approval workflows, freeze periods | Configurable | ||
| Calendar, conflicts, risk matrix, board meetings | Included | ||
| Problem management | |||
| Root cause analysis and known error database | Included | ||
| Trend detection threshold | Configurable | ||
| Major incidents | |||
| Phases, crisis room, post-incident review | Included | ||
| Communication templates | Configurable | ||
| Release management | |||
| Exit checklist and target instances | Configurable | ||
| Calendar, release × instance matrix, release notes | Included | ||
| Automated deployment to the instances | Extensible | ||
| Assets | |||
| Asset record, life cycle, booking, meter readings | Included | ||
| Categories and fields of the record | Configurable | ||
| Preventive maintenance triggered by meter readings | Extensible | ||
| Network inventory | |||
| Discovery, SNMP and SSH inventory, writing to the CMDB | Included | ||
| Networks, scan scopes, credentials, time windows | Configurable | ||
| Windows inventory through WinRM, HTTPS API, network topology | Extensible | ||
| Stock and purchasing | |||
| Movements, counts, purchase orders, receipts | Included | ||
| Stock rooms, thresholds, approval workflow | Configurable | ||
| Project management | |||
| Kanban, Gantt, dependencies, timesheet, portfolio | Included | ||
| Types and priorities, charter approval | Configurable | ||
| Shared capabilities | |||
| Process engine, dynamic forms, notification templates | Configurable | ||
| Directories (Active Directory, LDAP, Microsoft 365) and Microsoft sign-in | Configurable | ||
| Artificial intelligence provider, cloud or local model | Configurable | ||
| Connection to another system (ERP, business application) | Extensible | ||
| Business capability specific to your organisation | Extensible | ||
An extension is scoped with you: scope, timescale and cost are set out in the project offer. What is not covered today is still stated as such in the datasheet.